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Can I use FTP as an off server backup?
We don't recommend it, as it can be considered a "file dump" which is against our TOS.
What is...
Views: 75
Common FTP Socket Errors
A socket is defined as one endpoint of a two-way communication link between two programs running...
Views: 112
Do you need help with FTP? We have step-by-step videos for various programs.
FileZilla FTP Configuring your account Managing your files and directories Transferring filesCore...
Views: 73
Dreamweaver settings
How to publish with Dreamweaver: 1.Open your Dreamweaver and look in the top menus. Click "Sites"...
Views: 83
FrontPage publishing
FrontPage settingsWith FrontPage Extensions: * In cPanel, FrontPage Extensions must be installed....
Views: 83
FTP Settings and Connection
The FTP information is in your welcome email we sent.FTP Host/Address: (your ip address)FTP User:...
Views: 73
How to control FTP sessions
You can view live FTP sessions occurring on your account right from cPanel. You have the ability...
Views: 81
How to create an FTP account
An FTP account is basically used to upload and manage your files on your web site.By default, an...
Views: 70
How to set up an anonymous FTP message
An anonymous FTP message is displayed when an anonymous FTP user connects to an FTP account.This...
Views: 85
How to set up anonymous FTP access
Anonymous FTP access allows anyone to access your public_ftp folder.
This is not the best...
Views: 79
How to use FTP via Internet Explorer
Warning: This may only work with older browsers. Please try using Web Disk instead.Microsoft has...
Views: 80
How to Use Web FTP / browser-based FTP
How to use browser-based FTP (also known as WebFTP) on your Windows PC:Open My Computer (do NOT...
Views: 65
If you are behind a router enable passive FTP mode
If you are behind a router, please enable passive FTP mode.
Views: 76
My FTP is really slow or disconnects often. Why?
Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not...
Views: 71
Publishing Issues
First, Refresh the webpage in your browser.All website files must be inside the public_html...
Views: 63
SFTP and FTPS
SFTP is FTP using SSH.
FTPS is FTP over SSL or TLS.SFTP is allowed on any server, and you can...
Views: 88
Where can I download a free FTP?
There are several FTP clients which you may download and install for free. We have video...
Views: 69
Why am I not allowed to upload files?
Make sure you are uploading to the right web directory, which is inside the public_html or www...
Views: 78
Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall...
Views: 66
Why doesn't my FTP password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not...
Views: 65